Miles Customer Self-Serve

Available as: Front-End Experience & API Integration

Beneficial to: Vehicle leasing companies and OEM captives managing large contract volumes

Reduced administrative workload through customer self-service: allow customers to independently manage contracts, payments, and service requests, significantly cutting down on repetitive support tasks.

Improved contract compliance and reduced risks: built-in compliance tools ensure that customers meet key contract requirements, such as maintenance schedules and renewal deadlines, minimizing the risk of contract violations.

Enhanced financial transparency with timely payments: customers can clearly view and track their payment schedules, reducing the likelihood of missed payments and improving cash flow for your business.

Faster issue resolution and greater customer satisfaction: the integrated support system enables customers to resolve common issues themselves, while seamless escalation processes ensure faster resolution when intervention is required.

Data-driven insights for service improvement: gain valuable insights from customer behavior and issue patterns, helping you continuously refine your services and maintain a competitive edge.

Scalable solution to support business growth: Miles Customer Self-Serve grows with your business, providing the flexibility and scalability needed to manage an expanding customer base.

Miles Customer Self-Serve is just one of our many modules delivering value to SMEs and private individuals. All Miles modules are cloud native and run on the Miles Microservices Platform to ensure top-notch performances. With these modules, you can facilitate digital touchpoints, streamline contract management, and enjoy the benefits of high-level flexibility, agility and direct use of data.